Afternoon tea at Llanerch Vineyard – excellent food, but lacking in service

Afternoon tea is something I really enjoy as a treat. Over the last few years, my family and I have started going for afternoon tea a few times a year as a way to get together and catch up in a relaxing setting.

So I recently booked afternoon tea as a gift for my grandmother for her 91st birthday. I decided to try Llanerch Vineyard for the first time. I’ve had an excellent evening meal with friends there before and know it’s a lovely location.

We were booked in for noon and were shown to a table in a light and airy room. The windows looked out into the vineyard and I loved the huge Welsh dresser and the vineyard wallpaper.

One of our party was running late so we explained that after sitting at the table. We were told that the table was needed at 2pm so we’d have to be finished by then. 

I was disappointed to hear this. What I love most about afternoon tea is whiling away the time while catching up with friends and loved ones. And, to me, two hours is cutting it fine. 

We asked for the portions for the three of us to be brought out and to save the last portion for our other guest. After we chose from a huge variety of teas, the team accommodated this and brought out a gorgeous selection of food.

This included a selection of delicate square sandwiches with fillings including chicken, salmon, ham and the traditional cucumber. 

On the second tier, we had a delicious scone, clotted cream and jam, a Welsh cake and a slice of banana bread.

The top tier then had a fabulous selection of cakes. A melt in your mouth macaroon; a delicious lemon meringue; a peanut butter and chocolate cookie and a perfect slice of raspberry cheesecake.

The food was everything I’d hoped it would be and the tea was delicious. But I was disappointed that the afternoon tea – which was £16.50 each – only included one pot of tea per person. Any additional tea was £2.50 a pot. I’ve had a fair few afternoon teas in my time and it’s the first time I’ve been anywhere that charges for tea top ups!

By 2pm, we were reminded that we needed to leave our table. We were told we could take our drinks elsewhere in the vineyard, but we didn’t. It certainly soured the experience and made me feel unwelcome.

Overall, the food and setting were lovely but the customer service wasn’t what I expected. It detracted from the lovely food and meant the experience didn’t feel as special as I’d have liked it to. 

I’ll be sticking to my regular places for afternoon tea in future.

Blogger note – We paid for our visit to Llanerch Vineyard and the venue was unaware I was writing a review.